Return and Refund Policy
Thank you for choosing CONBOUR TRADE LIMITED. We are committed to providing you with high-quality apparel products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return and refund service.
Return Policy Return Period
You can apply for a return within 30 days of receiving the goods. The product must be in its original, unused and uninstalled condition. All original packaging, accessories, instructions, and labels must be included.
Returnable Items
Unopened packaging Unwashed clothing Clothing with tags intact Other unopened and unused clothing
Non-Returnable Items
The following items are not eligible for return:
Installed or used products Customized or specially ordered products Products with severely damaged or missing packaging Incompatible sizes due to incorrect customer selection (we recommend confirming the size before purchasing) Products exceeding the 30-day return period
Refund Policy Refund Method
Refunds will be returned to your original payment method. Processing Time: 5-10 business days after receiving the return. Refund Arrival Time: Based on payment method. Depending on the platform, it usually takes 3-7 business days.
Refund Amount
Full Refund: Product has quality issues or incorrect shipment.
Partial Refund: Product packaging is slightly damaged but does not affect use.
Deduct Shipping Costs: For returns not due to quality issues, the customer needs to bear the return shipping costs.
Shipping Costs Explanation
Our Reasons (Quality Issues, Wrong Item Shipped): We will bear the shipping costs.
Customer Reasons (Dislike, Wrong Model Selected): The customer will bear the shipping costs.
Refused Package: Round-trip shipping costs may apply.
Exchange Policy
Exchange Conditions
Received product has quality issues or defects.
Incorrect shipment (received product does not match the order).
Product damaged during transportation.
Exchange Process
Contact our customer service team and explain the reason for the exchange.
Provide the order number and product photos.
We will arrange an exchange or reshipment.
For exchanges due to quality issues, round-trip shipping costs will be borne by the customer. We handle the return process:
Step 1: Contact Customer Service
Before applying for a return, please contact us first:
Email: [CONBOUR-TRADE@outlook.com]
Phone: [+86-13512493331]
Online Customer Service: Through the website contact form
Step 2: Obtain Return Authorization
Customer service will provide you with a Return Authorization Number (RMA). Return packages without an RMA number will not be accepted.
Step 3: Ship the Product Back
Use a trackable courier service to return the product. Clearly mark the RMA number on the outer packaging of the package. Pack the product properly to ensure it is not damaged during transportation. We recommend purchasing shipping insurance.
Step 4: Await Processing
We will inspect the returned item within 2-3 business days after receiving it. After the inspection is approved, we will process the refund within 5-10 business days. Refund Form We will notify you via email.
Quality Guarantee
Product Warranty
All products are covered by the manufacturer’s warranty. Warranty period varies depending on the product (usually 6-12 months). Warranty coverage: Manufacturing defects, material problems.
Not covered by warranty:
Human-caused damage or improper use
Unauthorized modification or repair
Normal wear and tear
Damage caused by traffic accidents
Special Circumstances
Order Cancellation
Cancellation before shipment: Full refund, no deductions. Cancellation after shipment: Packaging and handling fees may apply. Customized products: Cannot be cancelled once production begins.
Out of Stock or Delayed Shipment
If a product is out of stock, we will notify you promptly. You can choose to: wait for restocking, exchange for another product, or receive a full refund.
Incorrect Orders
If we find any errors in the order information (such as address, product model), we will contact you to confirm before shipment.
Contact Us
For any questions regarding returns and refunds, please feel free to contact us:
CONBOUR TRADE LIMITED
📧 Email: CONBOUR-TRADE@outlook.com
📞 Customer Service Hotline: [+86-13512493331]
🕐 Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Time)
📍 Address: [FLAT/RM A 12/F, ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG]
Policy Updates
CONBOUR TRADE LIMITED reserves the right to modify this return and refund policy at any time. Any changes will be posted on this page and will take effect from the date of posting. We recommend that you check this policy regularly for the latest information.
Thank you for your trust and support of CONBOUR TRADE LIMITED. We are committed to providing you with high-quality products and sincere service!